Refund policy
Returns, Refunds & Order Problems Every order placed with Lucid Vinyl is final. We don't offer returns, exchanges, or refunds once a purchase has gone through, so please give your cart a once-over before you check out. We put real care into every record we send out, and we'd rather you buy with full confidence than with second thoughts. Changing or Canceling an Order Once you hit checkout, your order is locked in — no edits, no cancellations. Processing starts right away, which is exactly what lets us get your record picked, packed, and moving quickly. Damaged, Faulty, or Wrong Items Quality matters to us, and if your order shows up damaged, defective, or not what you ordered, we'll fix it. Email lucidvinyl0@gmail.com within 48 hours of delivery with:
- Your order number
- Clear photos of the item
- Photos of the packaging it arrived in
Once we've reviewed and approved your claim, a replacement goes out free of charge. To be clear: we send replacements, not refunds. Shipping & Delivery Problems Lucid Vinyl isn't liable for packages that go missing or are stolen after the carrier marks them delivered, for orders sent to an address entered incorrectly at checkout, or for delays on the carrier's end. Take a second to confirm your shipping details before you order. Chargebacks Placing an order means you accept this policy. If something's wrong, come to us first — we want the chance to sort it out. Filing a chargeback before contacting us may result in us declining to serve you in the future. Get in Touch Questions about an order? Email lucidvinyl0@gmail.com and we'll take care of you.